Customer care
FAQ
Last updated: August 17, 2026
Short answers to the questions buyers are most likely to have before checkout. When the exact terms matter, this page links to the full policy.
What am I buying?
You are buying digital research reports about AI data privacy. The complete library includes the master landscape report plus all ten provider-specific briefs. The master report and individual briefs can also be purchased separately.
How do I receive the reports?
Checkout is hosted by Stripe. After payment is confirmed, delivery begins by email, download link, customer portal, or the method stated at checkout. See Refunds and delivery.
Which option should I choose?
The complete library is the best fit if you expect to compare more than one AI provider. The master report is best for the broad market view. Individual briefs are best when you only need one provider.
Are updates included?
Yes, within defined windows. Individual briefs include revised versions released within 3 months of purchase. The master report and complete library include revised versions released within 6 months of purchase. See the Update Policy.
Does the update window guarantee a new edition?
No. The window gives you access to revised versions we release during that period. It does not guarantee that every provider will change, that every minor change will be covered, or that a new edition will be issued during the window.
Can I get a refund?
Because these are digital products, sales are generally final once access is delivered. Exceptions may apply for duplicate purchases, unresolved delivery problems, legal requirements, or seller-approved cases. See Refunds and delivery.
Can I share the reports with my team?
The default license allows personal use or internal business evaluation by the purchaser. Do not resell, post publicly, redistribute, or use the reports to build a competing product without written permission. See the Terms.
Will translated editions be included?
Your purchase includes the language and files listed at checkout. Future translations are included only if the product page or checkout page says they are included, or if we choose to provide them as a courtesy. See the Translation Policy.
Can I buy from outside the United States?
International availability may vary by country, payment method, tax rules, and local consumer laws. Stripe may handle local currency display and conversion at checkout, but some customers may still have mandatory local rights that our general policies cannot waive. See International Customers.
What happens if my delivery does not arrive?
Allow up to 1 hour after payment confirmation. If you still do not receive your purchase, check your spam, promotions, and quarantine folders, then contact reports@ai-brain-transplant.com with your purchase details. See Refunds and delivery.
Can I buy a report for business use?
Yes. The default license allows personal use or internal business evaluation by the purchaser. Public posting, resale, redistribution, and use in a competing product are not included. See the Terms.
What exactly is included with an individual brief?
One provider-specific research brief covering the provider and product distinctions described on the sales page. The complete library includes the master report plus all ten provider briefs.
Is this legal or compliance advice?
No. The reports are independent educational research. They do not replace legal, privacy, security, procurement, or compliance counsel.
Have Another Question?
Contact reports@ai-brain-transplant.com.