Customer policy

Refund and Delivery Policy

Last updated: August 17, 2026

This policy explains digital delivery, support, and refunds for reports sold by Bert Mahoney, doing business as AI Brain Transplant.

Digital Delivery

All products are digital. After Stripe or another checkout provider confirms payment, we will deliver access by email, download link, customer portal, or another method stated at checkout.

Most fulfilled orders should arrive promptly after payment confirmation. Allow up to 1 hour for delivery, spam filtering, fraud checks, payment review, or manual support.

If You Do Not Receive Your Files

If you do not receive your purchase within the stated delivery window, check your spam, promotions, and quarantine folders, then contact reports@ai-brain-transplant.com with the email address used at checkout and your Stripe receipt or payment reference.

If payment was confirmed and the delivery issue is on our side, we will make reasonable efforts to restore access, resend the files, provide an alternate delivery method, or issue a refund if we cannot deliver the product.

Refund Policy

Because these are digital products, all sales are generally final once files, download links, or access credentials have been delivered or accessed. We may approve refunds in the following situations:

• You accidentally purchased the same product more than once.
• You bought the wrong product and contact us before accessing or downloading it.
• We cannot deliver the purchased product after reasonable troubleshooting.
• A refund is required by applicable law.
• We approve a refund at our discretion based on the circumstances.

Refund requests must be sent to reports@ai-brain-transplant.com within 7 days after purchase unless applicable law gives you a longer period.

International Consumer Rights

Some customers outside the United States may have local cancellation, withdrawal, refund, or digital-content rights that cannot be waived. Nothing in this policy is intended to limit those non-waivable rights. See the International Customers policy.

No Refund for Change of Mind After Access

We generally do not provide refunds because you changed your mind, no longer need the report, disagree with an editorial conclusion, did not read the product description, or expected services, translations, updates, bonuses, consulting, or custom analysis that were not listed at checkout.

Chargebacks and Payment Disputes

Please contact us before filing a chargeback so we have a chance to fix delivery or purchase problems. We reserve the right to revoke access to refunded, charged-back, reversed, or disputed purchases unless applicable law requires otherwise.

Updates Included With Your Purchase

Individual provider briefs include access to revised versions of the purchased brief released within 3 months of purchase. The master landscape report and complete library include access to revised versions of the purchased product released within 6 months of purchase. See the Update Policy for details.

Translations

Your purchase includes the language and files listed at checkout. Future translations are included only if the product page, checkout page, or written confirmation says they are included, or if we choose to provide them as a courtesy. See the Translation Policy.

Contact

Delivery and refund support: reports@ai-brain-transplant.com